Reply from SiteSell Support - You were charged the proper amount...
The following was the reply from SiteSell's Support:
Hi Rich,
No worries, you were charged the proper amount....
Because we are a Canadian company, the banking laws do not allow us to
charge in anything but Canadian funds. What happens is your credit card
company will be billed in Canadian funds and it will convert it to US$.
The amount will depend on your credit card companys exchange rate on
Canadian currency on the day of the transaction as well as on any fees
they may have charged you for the transaction.
We will refund the difference due to the exchange rate however you will
need to check with your bank or financial institution on the matter as
Hi Rich,
No worries, you were charged the proper amount....
Because we are a Canadian company, the banking laws do not allow us to
charge in anything but Canadian funds. What happens is your credit card
company will be billed in Canadian funds and it will convert it to US$.
The amount will depend on your credit card companys exchange rate on
Canadian currency on the day of the transaction as well as on any fees
they may have charged you for the transaction.
We will refund the difference due to the exchange rate however you will
need to check with your bank or financial institution on the matter as
part of this over charge was most likely a transaction fee charged by
them to you.
We can not refund any part of the over charge due to transaction fees
charged by your bank or financial institution. Please check with the on
the matter and let us know which part of the over charge is related to
any fee's they charged you and what portion is due only to the exchange
rate.
Once you have this information let us know the balance and we will set
up payment via PayPay. This method works out best for our customers as
often times with checks of this small of an amount and due to the fees
most banks charge as a conversion fee it ends up costing you more than
the amount of the refund. Please provide me with an email address for
you Pay Pal account and we will have the refund sent to you in this
manner.
I hope this will help clear up the matter for you if not please let me
know and I will be happy to follow up.
Best regards,
Marino
SiteSell Support Team
We can not refund any part of the over charge due to transaction fees
charged by your bank or financial institution. Please check with the on
the matter and let us know which part of the over charge is related to
any fee's they charged you and what portion is due only to the exchange
rate.
Once you have this information let us know the balance and we will set
up payment via PayPay. This method works out best for our customers as
often times with checks of this small of an amount and due to the fees
most banks charge as a conversion fee it ends up costing you more than
the amount of the refund. Please provide me with an email address for
you Pay Pal account and we will have the refund sent to you in this
manner.
I hope this will help clear up the matter for you if not please let me
know and I will be happy to follow up.
Best regards,
Marino
SiteSell Support Team
(Note: SiteSell's Support Team always used their full name in correspondence. Marino's surname was deleted for this posting simply because I do not feel it is professional to do so)
Hmmm, charged the proper amount? Now I am p*ssed!
After many years as an affiliate of SiteSell, I know, yes, I know that the real value of SBI! is much much more than the price they are selling it, overcharged or not, but, this is business. Every cent counts. The explanation was not very flattering as I had bought online via credit card many times from different countries (including Canada), and I never encounter such conversion discrepancy before.
posted by e-borneo.com @ 11:30 pm
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