Monday, August 22, 2005

Not a good start - Overcharged by US$70?

What a start.

The published price for SBI! is USD299. But after successfully purchasing via my credit card, and getting the (automated) welcome cum confirmation email from SiteSell, it stated that they "have successfully processed your (my) credit card for CAD $448.50, which is the Canadian dollar equivalent of the American Dollar Price quoted on the Web site... US$299".

I'm not sure which currency converter they are utilizing, but checking with the standard one, I found that 1 CAD = 0.823349 USD ; or 1 USD = 1.21455 CAD (Live mid-market rates as of 2005.08.18 09:57:43 UTC).

US$299 should then be around CAD $363, and not CAD 448.50? Wondering whether there was an error in your conversion that I was overcharged by about US$70 (which is a lot in Ringgit Malaysia term, the currency I used back here in the rainforest jungle of Borneo), I wrote to their support...

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